Konftel Earns Customer Value Leadership Accolade for ‘World Class’ Performance

Conferencing and collaboration manufacturer Konftel is celebrating a prestigious new accolade — earning praise for quality, value, customer loyalty and new product innovations — as part of a visionary industry approach.

Konftel has achieved a Customer Value Leadership award from global consultation experts Frost & Sullivan. It reflects ‘excellence in best practices’ with Konftel praised for ‘world class performance’ following a rigorous analytical process.

Align with customer demands

Frost and Sullivan’s Senior Industry Analyst, Vaishno Srinivasan, paid tribute to the company’s high value and high-performance product range. “Konftel’s success mantra revolves around flexibility, usability, and value that align with customer demands.”

She continued: “It is critical for vendors to provide a range of flexible, plug-and-play A/V options as enterprises face several challenges, including meeting room reconfiguration as well as uncertainty about the number of workers in the office and meeting room occupancy in the new-normal office environments.

“Konftel’s wide portfolio enables customers to effectively match endpoints with meeting room configurations, sizes, connectivity requirements and budgets. Konftel’s A/V kits provide the best value for the investment with its high quality, functionally robust enterprise-class devices backed by a two-year warranty, Ultra HD/Full HD resolution, beamforming microphones, and renowned OmniSound audio technology. These specifically set Konftel A/V kits apart from the competition at similar price points.”

A rigorous evaluation

Konftel Director of Global Sales Tommy Edlund, says the latest success is testament to the company’s pursuit of product and service excellence – creating a wide range of flexible options for different room environments.

“Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. Konftel excelled in many of the criteria.

“Our comprehensive portfolio, including table top audio conferencing endpoints and high quality USB conference cameras, allows customers to pick and choose the right endpoint—either standalone or A/V kits— according to their needs. To be endorsed by Frost & Sullivan is a tremendous achievement of which we are all rightly proud.”

Konftel was the first to create a dedicated conference phone over 30 years ago. Its evolving product portfolio features the new C2070 video kit, combining pristine picture performance with beamforming microphone audio.

Also protecting the planet

In addition, Konftel has recently produced an innovative 3D interactive room guide which identifies the most appropriate products and connectivity set-up, from personal workspaces, focus and huddle rooms to large multipurpose rooms. It’s based on an overall objective of video enabled meetings, always and everywhere, at home or in the office. Konftel also holds Climate Neutral certification meaning users can conference with a clear climate conscience.

The awards committee concluded: “At Konftel, success is measured not only based on product sales but also across customer satisfaction and loyalty. Creating a better collaboration culture across businesses and protecting the planet with sustainable and environmentally-friendly initiatives are ingrained into Konftel’s DNA. 

“For its strong overall performance, Konftel is recognized with Frost & Sullivan’s 2021 European Customer Value Leadership Award in the professional audio/video conferencing devices market.”

A link to the report can be found here. To download hi-res images, click here.